Frequently Asked Questions


1. What is UrbanWineBox?

2. How do I get started?

3. How do I buy wines?

4. Can I have my bottles shipped?

5. How do I store wine?

6. Can I have wine shipped directly to you?

7. What do I pay for storage?

8. How are my wines stored?

9. How are my wines registered?

10. How do I get wines out of the cellar?

11. What is an early-handout fee?

12. How do I sell wine?

13. Can I sell wines not stored at UrbanWineBox?


1. What is UrbanWineBox?
We offer state-of-the-art wine storage in and provide a trading platform where everybody can buy wines.


2. How do I get started?
Create an account (free of charge) and you are ready to buy wines or hand in wines to be stored. You only pay for a subscription if you have wines stored.


3. How do I buy wines?
The marketplace is based on peer-to-peer trading, and all the wines are owned by our users, who also set the prices.

You can easily buy wines on our platform, even if you don’t store wines in our cellar: It’s free to create an account, and then you just add the wines to the basket and pay.

There is no storage fee for the first 60 days and 0% Buyer’s Premium.

The wines are automatically transferred from the seller’s collection to yours. You can make a handout request for the wines and pick them up within 60 days if you don’t want to pay for storage. After 60 days from purchase, you will automatically be charged for storage according to our subscription-tiers.

Wines sold from Private Cellar are not stored at UrbanWineBox. You will be connected with the buyer by email. You can then arrange the handover of the bottle yourselves but UrbanWineBox handles the payment.


4. Can I have my bottles shipped?
Yes - see our shipping page for additional information.


5. How do I store wine?
Simply create an account, book a time-slot and bring in your wines - Book timeslot.


6. Can I have wine shipped directly to you?
Yes, you don’t have to come by the cellar yourself. All you have to do is add the following to your shipping information:

UrbanWineBox att. [Your name]
[Email address] + [Phone number]
Address: Firskovvej 31, 2800 Kgs. Lyngby (City Logistic A/S)

Your parcel will then be sent to our trusted shipping partner, City Logistic A/S (CVR: 42139807), who delivers it to our cellar in our wine cellar on the first coming Friday. When we receive your wines, you will receive hand-in confirmations and the wines are then added to our registration queue - just like when you do hand-ins yourself.

 

 

7. What do I pay for storage?
We offer a subscription based on the size of your collection and the insurance coverage you need - - click here to read more about our subscription prices.

There are no fees or surcharges when buying wine on the platform - we only charge sellers a 6%-premium, which is automatically deducted from the payout.


8. How are my wines stored?
All bottles are stored on our custom-made galvanized steel shelves, and your wines are packaged in a protective bottle net as well as wrapped with clear-foil to add to increased protection. Full original cases are stored as such.

We have a stable temperature of 14 degrees Celsius, and a humidity of approximately 65 percent all year round. Our first UrbanWineBox in Carlsberg has walls built to last - most being more than 70 cm thick, which gives us a naturally cool climate, and we also have a climate control system keeping everything cool and stable during the hot and cold months of the year.


9. How are my wines registered?

Your wines are registered in two steps.

First, we make sure you have documentation of your wines before you leave. You will therefore receive hand-in receipts containing unique id-numbers, bottle count and overview photos.

Your wines are now in backlog waiting to be digitalized and registered with producer, wine name, vintage, photo and a unique location in the cellar. We’ll the do that during the follow weeks.

When your wines have been registered and assigned unique locations, you will receive an email with all registrations and they are now visible on your online overview of your wine collection.


10. How do I get wines out of the cellar?
At least a day ahead you log in to your profile, go to your wine collection and click “Request Handout”. You can now choose the wines you want to pick-up - and remember to bring photo ID.

Remember, that the cellar is only open on request and you therefore need to book a specific timeslot before you pick up your handout - Book timeslot.


11. What is an early-handout fee?
For wines stored less than 6 months, there’s a handout fee of €5 per product-After 6 months, handouts are completely free of charge. Wines purchased on our platform does not have handout fees no matter how long the wines have been stored. You can therefore always buy wine and pick it up the next opening day free of charge.


12. How do I sell wine?
Wines stored at UrbanWineBox can easily be put for sale directly from the online overview of your collection. You choose yourself whether you want to set a fixed price or start an auction.

The sold wines are automatically transferred from your collection to the buyer’s collection, and you’ll automatically receive the payment without having to worry about the exchange of the wines.

You pay a Seller’s Premium of 6% (minimum €5).


13. Can I sell wines not stored at UrbanWineBox?
If you wish to sell wine from your private cellar, all you have to do is create an account, register your collection and create sales ads for the bottles you want to sell. You don’t pay any subscription if you don’t have any bottles stored in Carlsberg Byen. You pay a Seller’s Premium of 6% (minimum €5). Once a bottle is sold you will be connected with the buyer by email. You can then arrange the handover.

If you do not find the answer to your question, please send us a mail, or give us a call during our opening hours at +45 3331 2525.