Below is a list of the most common questions - if you do not find the answer to your question, please send a mail to or call us: +45 3331 2525.

1. Can I join?
Yes - we always have room for one more wine lover!

2. How do I get started?
Create an account, and then you are ready to go! If you want to have your wine collection stored, you can either come down to the cellar during our opening hours Thursday - Saturday or have your wines shipped directly to us.

3. Is your concept free of charge?
Free lunch? There is no such thing as a free lunch, but we offer a free sample.

We, therefore, offer to store the first 12 bottles for free, and if you have more bottles than that, we have a subscription-based on the size of your collection - click here to read more about our subscription prices. There are no fees or surcharges when buying wine on the platform - we only charge sellers a 6%-commission, which is automatically deducted from the payout.

4. How is my wine stored?
All wines in our box are stored together on our custom-made galvanized steel shelves and will be packaged in a protective bottle net as well as wrapped with clear foil to add to increased protection.

We have a stable temperature of 14 degrees Celsius, and a humidity of approximately 65 percent all year round. Our first box has walls built to last - most being more than 60 cm thick, which gives us a naturally cool climate, and we also have a climate control system keeping everything cool and stable during the hot and cold months of the year.

5. How do I buy and sell wine?
To buy wine, simply create an account and add it to the basket and pay. The wines are then automatically transferred to your account without ever being physically moved. Done. No transport. No annoying transfer of payment. Easy as can be.

The marketplace is based on peer-to-peer trading, and all the wines are owned by our users, who also set the prices. This is the shopping ground for passionate wine lovers, where unique wines can be bought or sold by the click of a mouse without ever having to worry about shipping, insurance or uncertainty about payment. We made it easy and convenient to buy and sell wine, and store them if you want!

6. Can I have wine shipped directly to you?
Yes, of course! We have made it easy and convenient for you, while ensuring the optimal transportation conditions for the wine. All you have to do is add the following to your shipping information:

UrbanWineBox ApS // Att. [Your name] // [Email address]
Address: Firskovvej 31, 2800 Kgs. Lyngby (CityLogistik Denmark A/S)

Your parcel will then be sent to our trusted shipping partner, CityLogistik, who will deliver it to our box at Bohrsgade 5, 1799 Copenhagen on the first coming Tuesday. When we have received your wines, you will receive a delivery confirmation, and afterwards automatically added to our hand-in creation queue and will be visible on your account within 1 - 3 weeks.



7. How do I get a bottle out of the cellar?
If you want to have a bottle handed out, you simply login and create a bottle request from your account at least one day before pick-up. We will then prepare the bottle for pick-up.

8. Can I have wine shipped from UrbanWineBox to my home?

First: Be sure to make a HandOut Request on your UrbanWineBox profile with all the wines you want us to send.
Second: Send a Shipping Request to and make sure to provide us with:

Your Name; HandOut Request ID; Email; Mobile; Country; Postal Code; Address.

Prices in Denmark are:
Up to 6 bottles - 19,95€
Up to 12 bottles - 29,95€

We'll happily ship internationally. Send us an email with your request and we'll provide you with the price.

9. How are my wines insured?
As many passionated wine collectors might know, it can be very hard and expensive to insure wines - especially if they are valuable! However, we have made it simple: every bottle stored in a UrbanWineBox is insured up to DKK 50.000 per bottle, and up to DKK 1.000.000 per user. Simple, and of course at no additional cost.

10. What if my wine collection is worth more than DKK 1.000.000?
First of all, wow - well done! Please reach out to us by mail to, and we will provide you with a quote for an additional insurance.

11. Why is everything in English
We are a Danish company and primarily have Danish employees and customers, but we have a growing number of international and non-Danish users. Furthermore, we have a vision of expanding beyond the boundaries of Denmark, and have therefore chosen English as our primary language of communication. Don’t speak English? We don’t believe you.

12. Why do I have so many questions?
We understand why you have so many questions - wine is passion in a bottle, and especially storing and trading of your precious wines is a matter of trust and respect. However, rest assured; we love wine more than anyone, and we will do our very best to treat your wines with the respect and care they deserve! After all, what is wine without passion? #SourGrapes

If you have additional questions, please send a mail to, or give us a call during our opening hours at +45 3331 2525.